Introducing SeeBotTalk

Hello and thank you for joining us for our next installment of our blog, as we start to dive into our product offerings. Today we’re going to discuss our Interactive Voice Response (IVR) system, Talk and Lookup, SeeBotRun’s legislative database.

But why call when we can use social media?

We believe that every form of activism has a time and place. Everyone should choose a way to communicate that is comfortable for them. But we collectively know that some events will push us out of our comfort zones and into more direct action because they are just too important to ignore.

Two great times to take advantage of directly contacting Legislators:

  1. When time is of the essence! If your calling action can pull every office staffer off of their duties and put them on the phones, people will take notice.

Features

Attributes, Segments, and Webforms

Talk has a listing of predefined values or create custom data points (we call them Attributes) to fit your organization’s needs. These data points can be attached to actions (e.g., entering a zip code) and then sent to Segments, grouping users together automatically as responses are collected. For future targeting actions (and more), use those segments to have your lists already built.

Combined with our webform creator, the Attributes created in Talk will provide validation out of the box, and sequence builder components will only accept valid data based on the criteria you set.

SeeBotTalk webform editor

Sequence Builder

With a wide array of components, branching logic options, and the ability to connect to third party services, Talk is the flexible calling tool you’ve been looking for.

Basic Components

  • Speak: A great way to provide audio when no pre-recorded audio is available, AND we offer English, Spanish, and French language.

Outbound Dialing

  • Lookup: Available at both the State and Federal levels for representatives, this is a robust component that allows you to construct the targeting. Filter based on district, state, or ZIP code, or filter based on an attribute entered by a caller.

Branching Logic

  • Conditional: A control that will look at a set of logic based around a user’s attributes, and allow the sequence to branch in different paths. This can be combined with attributes previously set on a user, collected earlier in the sequence, or recently collected from a webform.

Data Collection

  • Collect Attribute: This control prompts the user (either with an audio file or text to talk) and asks for either dual tone or audio input. If the latter is used, the system will attempt to convert the data to text. Once collected, the data will be stored in the selected attribute for the user if valid, or prompt the user if the data is invalid.

Reports

Reporting is absolutely crucial. We built Talk to store data in a simple format to allow flexibility in creating reporting details. Our reporting system allows you to dive deep into callers interactions. You can track where callers are connected and how long at every level. Each caller will have their own profile and data attached for each calling action.

We also support auto generated reports that can be exported from the system. This currently includes a call summary report and rep summary report. The call summary report allows filtering by numbers, a date range, and grouping by day, month, or year. The rep summary allows for the same options, but provides details on the representative connected to, if a call contained a rep lookup component. This information will be archived with the call as well, so that it remains accurate even as representatives change.

Future Plans

And we’re not done yet! In addition to general improvements with scalability, we’re looking to expand features to help our clients in many different ways.

New Components

We love having feature rich components ready in our sequence builder. In addition to our current offering, we’re working to add the following components:

  • A/B split: Test your calling efficacy before launch!

SHAKEN/STIR

We’re pleased to announce that we’re working on providing SHAKEN/STIR call authentication compliance for our customers as an advanced feature. We strive to deliver the best security practices and believe that this, combined with URL restrictions on webforms delivers that!

Developer Tools

While we’re busy working on many new features within our application, we also have a couple items planned for developers as well!

  • First party SDKs in a variety of popular languages.

We’ve covered a lot of ground here, and are really excited to be able to share with you all of what we’ve been working on with SeeBotTalk. If you would like to talk to us about any specific needs or features, or would like to see a demo, please contact us.

Woman, Queer, and Minority co-owned, we build tools for social justice movements and organizations working for the greater good.

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